Become a more effective communicator by understanding your individual strengths and development opportunities.
Being able to communicate well with a wide variety of people can greatly improve your workplace interactions and overall career success. Possessing knowledge of effective communication techniques can help you get your point across more easily, generate influence and make others feel valued. Proficiency in communication can come naturally to some, while others need to focus more on what they can do to improve. Fortunately, communication is a skill, and knowing your communication aptitude can help you build upon your strengths and improve your weaknesses. Very rarely is someone a perfect communicator – there are things we can all do to improve our skills and hone our style.
The Communication SkillMap™ assessment and development guide helps service professionals pinpoint the specific skills, habits and attitudes they should focus on for improved performance. It includes an assessment of customer service skills in 8 categories (see example below) providing a graphical representation of each individual’s unique strengths and growth opportunities.
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To find out more you can request a free preview which will allow you to experience the online assessment, see the results and understand how focused skill development is linked back to an individual’s strengths and development opportunities.
By objectively identifying strengths and development opportunities at both the individual and organizational level, you can focus your team development efforts on those areas most likely to enhance productivity.
Facilitation and Coaching Guide
Provides a detailed guide for administering the skills assessment along with a fully scripted 1-hour workshop for each of the 8 skill categories. Handouts, overhead masters and PowerPoint presentations are also included for each workshop.
E-learning
Provides complete training in each of the 8 skill categories. Individuals can complete the entire program, but most instead focus only on the skill categories that were identified as development opportunities by the assessment.
