Customer Service Training
The three biggest challenges many organizations face in executing a customer service training program include:
- Service employees have a high turnover rate, so investing too much in their training can seem like a poor use of financial resources.
- There is pressure to get new hires on the job as quickly as possible, which limits training time.
- Once on the job, supervisor coaching/mentoring is minimal, because managers are busy with interviewing/hiring duties.
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Many of our customer service training resources were designed to help with these challenges. We focus on practical “real world” training solutions that help you provide the deep training your people need, but with minimal impact to your budget or personnel schedule.
All of the training resources we develop at Frontline Learning are built with an “open architecture” approach that allows for easy customization and integration with an organization’s other training programs and priorities. There is no single “right” or best way to implement these programs – the best way is the way that works for your organization. Our assessments, e-learning courses, workshops and other training resources are designed to be interrelated, but not interdependent. One client organization might best be served with assessments and e-learning courses while another focuses on the live workshops. In the end, what is best for you, is what’s best for you.
