The Solving Problems module focuses on helping CSRs work with customers to solve problems, from simple to complex. This includes:

  • Solving simple problems quickly.

  • Using a process to solve more complex problems.

  • Clarifying customer expectations for fixing the problem.

  • Developing out-of-the-box creative solutions.

  • The power of customized solutions to help the customer feel they are really being taken care of.

  • Ensuring that solutions work for the customer AND the company.

  • Knowing when a problem cannot be solved - and how to explain this to the customer.

Note: Additional training tools and resources are available including a facilitator guide with video, PowerPoint presentations and handout masters (if you wish to conduct your own face-to-face training) and participant workbooks that can be used as a companion to live training and e-learning delivery. Contact us for more information on these additional resources.

For more information please request an information package

You may call Frontline Learning at (763) 390-2430  or email info@phoneskillstrainer.com

 

  

 

High impact

see our results

Low cost

view our pricing

Hassle-free

read our guarantee

 

 

Additional Phone Skills Trainer Modules: