Phone Skills Trainer™ Participant Workbook

This development guidebook is designed to work as an effective reinforcement resources for any type of Phone Skills Trainer program delivery. While it is not required, it can be a very helpful tool for those who are completing the e-learning courses or DvD modules.

The workbook includes content that is aligned with all 6 of the core learning modules. Plus there are exercises and a development action plan for every module.

This workbook can reinforce self-paced learning or a group workshop.

 


 

  

Additional Phone Skills Trainer Modules: