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Customer Service

   SkillMapTM

Customer Service SkillMap assessment

Assessment and Development Guide

  

(click on links below)

Service-Oriented Attitude

Positive First Impressions

Presenting Solutions

Handling Complaints

Solving Problems

Product Knowledge

Energy and Stamina

Up-Selling

Overcoming Hesitation

Procedural Knowledge

  

Telephone Customer

Service Training 

Telephone Etiquette

Productive Language

Service-Oriented Attitude

Handling Complaints

  
 

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